Refund Policy

1. Overview

At Starblack Media Academy ("we," "our," or "us"), we strive to provide high-quality educational content and services. This Refund Policy outlines the circumstances under which Starblack Media Academy may issue a refund for course subscriptions or other services.

Please read this policy carefully before making a purchase. By purchasing our courses or services, you agree to this Refund Policy and our Terms of Service.

2. Eligibility for Refunds

Refunds are handled on a case-by-case basis. Generally, you may be eligible for a refund under the following conditions:

• Technical Issues: If you experience persistent technical issues that prevent you from accessing or completing a significant portion of the course, and our support team is unable to resolve the issue within a reasonable timeframe (e.g., 7 business days).
• Course Not as Described (Significant Discrepancy): If the course content is fundamentally different from what was described on the course sales page at the time of your purchase. Minor differences or updates to course content do not typically qualify.
• Duplicate Purchase: If you accidentally purchased the same course or subscription plan multiple times.

Refund requests must typically be made within a specific period from the date of purchase (e.g., 7 days, 14 days). Please specify this period.

3. Non-Refundable Items/Situations

The following situations or items are generally not eligible for a refund:

• Change of Mind: We generally do not offer refunds if you simply change your mind after purchasing a course or if you find the course difficult.
• Course Completion: If you have completed a significant portion of the course (e.g., more than 25% of the lessons or modules) or downloaded a substantial amount of course materials.
• Expired Subscription Periods: Refunds are not typically provided for subscription periods that have already passed.
• Promotional or Discounted Purchases: Items purchased at a discount or during promotional periods may have different refund conditions or may be non-refundable, as stated at the time of purchase.
• Services Already Rendered: For services like one-on-one coaching or project reviews, if the service has already been provided.
• Violation of Terms of Service: If your account is suspended or terminated due to a violation of our Terms of Service.

4. How to Request a Refund

To request a refund, please contact our support team at support@starblackmediaacademy.com with the following information:

• Your full name and the email address associated with your Starblack Media Academy account.
• The name of the course or service for which you are requesting a refund.
• The date of purchase and the transaction ID or payment reference (if available).
• A detailed explanation of why you are requesting a refund, including any relevant screenshots or evidence of technical issues.

Our team will review your request and respond within [e.g., 5-7 business days]. We reserve the right to approve or deny refund requests at our sole discretion, based on the terms outlined in this policy.

5. Processing Refunds

If your refund request is approved, the refund will typically be processed back to your original method of payment within [e.g., 7-14 business days], depending on your bank or payment processor.

Please note that upon refund, your access to the refunded course or service will be revoked.

6. Policy Changes

Starblack Media Academy reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after any such changes constitutes your acceptance of the new Refund Policy.

7. Contact Us

If you have any questions about our Refund Policy, please contact us at: support@starblackmediaacademy.com.